Privacy Policy
Effective Date: October 26, 2023
Community Wide Solutions ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our websites ("Visitors") and individuals who register to use our services ("Customers"). This Privacy Policy describes our privacy practices in relation to the use of our websites and the related services, applications, and tools offered by us (collectively, the "Services").
1. Information We Collect
We collect various types of information to provide and improve our Services, including:
1.1. Personal Information
This includes information that can be used to identify you directly or indirectly. We may collect personal information such as:
- Contact Information: Name, email address, phone number, mailing address, and organizational details (e.g., local government agency, non-profit name).
- Account Information: Usernames, passwords, and other credentials used to access our Services.
- Billing Information: Payment card details, billing address, and other financial information necessary for processing transactions (handled securely by third-party payment processors).
- Communications: Records of your interactions with us, including customer service inquiries, support tickets, and feedback.
1.2. Usage Data
We automatically collect information about how you access and use our Services. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
1.3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Examples of cookies we use:
- Session Cookies: Used to operate our Service.
- Preference Cookies: Used to remember your preferences and various settings.
- Security Cookies: Used for security purposes.
2. How We Use Your Information
Community Wide Solutions uses the collected data for various purposes:
- To provide and maintain our Services, including community portal software and SSO solutions.
- To improve, personalize, and expand our Services.
- To understand and analyze how you use our Services.
- To process your transactions and manage your accounts.
- To communicate with you, including sending updates, security alerts, and support messages.
- To develop new products, services, features, and functionality.
- To prevent fraud and ensure the security of our Services.
- To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
- For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Community Wide Solutions, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users of the Services or the public, or protect against legal liability.
- For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Aggregated Data: We may share aggregated or anonymized information that does not directly identify you with third parties for marketing, advertising, research, or other purposes.
4. Data Security
The security of your data is paramount to us. We implement industry-standard security measures, including encryption, firewalls, and secure socket layer technology (SSL), to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The Right to Access: You have the right to request copies of your Personal Data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your Personal Data, under certain conditions.
- The Right to Object: You have the right to object to our processing of your Personal Data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
6. Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@Community Widesolutions.com
- By phone: (512) 678-9012
- By mail: Community Wide Solutions, 7801 Barton Skyway, Suite 550, Austin, Texas, 78735, USA